Return & Refund Policy

At Fansaey, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please contact our customer service team. We will review your request and work with you to find an appropriate solution.

1. Return & Exchange Period

Customers may request a return or exchange within 15 days of receiving their order.

To be eligible for a return or exchange, the item must:

Be unused and unworn
Be in its original condition
Include the original packaging, where applicable
Not have been washed, altered, or damaged after delivery
Be accompanied by the order number and reason for the return or exchange

Items that do not meet these conditions may not be eligible for return or exchange.

2. Customized Products

Customized or personalized products, including jerseys with custom names, numbers, or other personalized details, are generally not eligible for return or exchange due to personal preference, sizing issues, or change of mind.

If a customized product has a manufacturing defect or was customized incorrectly due to an error on our part, please contact us within 7 days of delivery. We will review the issue and provide an appropriate solution.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If you receive:

A damaged product
A defective product
An incorrect item
An item with incorrect customization caused by our error

please contact us within 7 days of delivery.

Please provide your order number and clear photos or videos showing the issue. Our customer service team will review the information and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate solution.

4. Returns Due to Customer Preference

Returns or exchanges caused by customer preference may be accepted if the item meets our return requirements.

Examples include:

Ordering the wrong size
Choosing the wrong product
Changing your mind
No longer wanting the item

For these types of returns or exchanges, the customer is generally responsible for the return shipping costs.

Original shipping charges are generally non-refundable unless the return is caused by an error on our part or a product defect.

5. Return Shipping

For returns caused by customer preference, incorrect size selection, or other reasons not caused by Fansaey, the customer is responsible for the return shipping costs.

If the return is caused by our error, such as sending the wrong product or a defective item, we will review the situation and may cover reasonable return shipping costs.

Please contact our customer service team before sending any item back. Do not send a return to us without receiving return instructions first.

6. Refund Process

Once your return has been approved and the returned item has been received and inspected, we will process the applicable refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

Please note that the time required for the refund to appear in your account may vary depending on your payment provider, bank, or financial institution.

If a returned item does not meet our return requirements, the refund may be refused or adjusted accordingly.

7. Exchanges

Customers may request an exchange within 15 days of receiving their order, provided that the item meets our return and exchange requirements.

Exchanges are subject to product availability.

If you need a different size or another eligible item, please contact our customer service team before returning the product.

Customized products are generally not eligible for exchange unless the product has a manufacturing defect or the customization was incorrect due to an error on our part.

8. Order Cancellation

You may request to cancel an order before it has entered processing or been shipped.

Because orders may be processed shortly after they are placed, we cannot guarantee that every cancellation request can be completed.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, you may need to follow our return policy after receiving the order, if the item is eligible for return.

9. Final Sale Items

Certain products or special offers may be designated as final sale and may not be eligible for return or exchange.

Any applicable return restrictions will be stated on the product page or communicated at the time of purchase.

10. Contact Us

If you have any questions regarding returns, exchanges, refunds, or order cancellations, please contact our customer service team and provide your order number and relevant details.

We will review your request and respond as soon as reasonably possible.

Thank you for shopping with Fansaey.