Return & Refund Policy

 

At Your Store, customer satisfaction is our priority.

If you are not completely satisfied with your purchase, please contact our customer support team for assistance.

1. Return Period

Customers may request a return within 30 days after receiving the order.

To be eligible for a return:

• Items must be unused and in original condition

• Products must include original packaging where applicable

• Customers must provide order details and return reasons

2. Non-Returnable Items

The following items may not be eligible for return:

• Customized products with personalized names or numbers

• Items that have been worn, washed, or damaged after delivery

• Products without original condition

3. Damaged or Incorrect Items

If you receive:

• A damaged product

• A wrong item

• A manufacturing issue

Please contact us within 7 days after delivery and provide relevant photos.

We will review the issue and provide an appropriate solution.

4. Refund Process

Once your return request is approved and the item is received or verified, we will process your refund.

Refunds will be issued to the original payment method.

Please note that processing times may vary depending on your payment provider.

5. Return Shipping

Customers may be responsible for return shipping costs unless the return is caused by our error or a product quality issue.

6. Order Cancellation

Orders can only be canceled before processing or shipment.

Once an order has been shipped, cancellation requests may not be accepted.

7. Contact Us

If you have questions regarding returns or refunds, please contact our customer support team.

Thank you for shopping with Your Store.